Refund and Returns Policy

Effective Date: 3/9/2023

Thank you for shopping at Magnoza! We aim to provide high-quality products and services. If you are not satisfied with your purchase, please review our refund and returns policy below.

1. Returns

We accept returns under the following conditions:

• Items must be returned within 30 days of delivery.
• Products must be unused, in their original packaging, and in resellable condition.
• Certain items, such as perishable goods, digital products, or personalized items, are non-returnable.
• Customers are responsible for return shipping costs unless the product is defective or incorrect.

To initiate a return, contact us at mail@magnoza.com with your order details.

2. Refunds

Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund:

• Approved refunds will be processed within 7-15 business days.
• Refunds will be issued to the original payment method.
• Shipping costs are non-refundable unless the return is due to our error.

3. Exchanges

We offer a 30-day guarantee for exchanges. If you need an exchange due to a defective or incorrect item, contact us at mail@magnoza.com within 30 days of receiving the item.

4. Late or Missing Refunds

If you haven’t received a refund yet:

• Check your bank account.
• Contact your credit card provider, as processing times may vary.
• If you still have issues, contact us at mail@magnoza.com.

5. Exceptions

Some items are not eligible for returns, including:

• Gift cards
• Downloadable software or digital products
• Personalized or customized products
• Clearance or final sale items

6. Contact Us

If you have any questions about our refund and returns policy, reach out to us at mail@magnoza.com.

Thank you for shopping with Magnoza!